Bibliography - Sources

Addy, Rob 'Effective IT Service Management: To ITIL and Beyond'

Allen, David 'Getting Things Done'

Anderson, Chris 'The Long Tail'

Betz, Charles T. 'Architecture and Patterns for IT Service Management, Resource Planning and Governance'

Covey, Stephen R. 'The Seven Habits of Highly Effective People'

Covey, Stephen R. 'The 8th Habit'

Hiatt, Jeffrey M.   ADKAR: How to Implement Successful Change

Kotter, John  'Leading Change'

Lepore, Domenico and Oded Cohen 'Deming and Goldratt - The Theory of Constraints and the System of Profound Knowledge'

Senge, Peter M. 'The Fifth Discipline'

Smith, Hyrum ' The 10 Natural Laws of Successful Time and Life Management'

Womack, James P. and Daniel T. Jones   'Lean Thinking'