The approach is eclectic. The rigorous (some might say scientific) analysis of management began over a century ago and has led to many frameworks of Best Practices. These frameworks don’t compete, exactly. But they do each have differing strengths and weaknesses.
It is often not properly appreciated that they are not necessarily mutually exclusive. It is possible to combine them to formulate a customized framework, organizationally unique, that is stronger than reliance on any individual approach alone.
The frameworks themselves are well understood by their respective champions. What is less well understood are the potential points of integration; how to use the well known Best Practices together to build a stronger organization.
1. Building Blocks- Concepts
1.1 The Five Disciplines (Senge)
1.1.1 Personal Mastery
1.1.2 Mental Models
1.1.3 Shared Vision
1.1.4 Team Learning
1.1.5 Systems Thinking
1.1.5.1 Learning Disabilities
1.2 Process Thinking - A Generic Process Model
1.2.1 Process Models - Process, Procedures, Work Instructions
1.2.1 Theory of Constraints
1.2.2 Lean Thinking
1.2.3 Quality - Six Sigma
1.3 Services, Processes and the Concept of the Value Chain
1.3.1 IT Value Chain
1.3.2 IT Services and Processes
1.4 Systems Thinking
1.5 'The Goal'
2. Personal Mastery - Personal Management
2.1 'Getting Things Done' -- (David Allen)
2.2 'The Seven Habits of Highly Effective People' -- (Stephen R. Covey)
2.3 Miscellaneous
3. Team & Unit
3.1 Meeting Rules
3.2 The Power of Next Action (David Allen - GTD)
3.3 Operational Report
3.4 Team Learning
3.5 Welch's Rule
4. Project Management
4.1 Waterfall
4.2 PMBOK
4.3 Agile - SCRUM
4.4 The Project Management Office
4.5 Organizational Change Management
4.5.1 ADKAR - Prosci
4.5.2 Kotter Model of Organizational Change
4.5.3 Visual Representation of a Composite Model
5. IT Service Management - ITIL
5.1 IT Value Chain
5.2 Considerations on Where to Start
5.3 ITIL v2 or v3 - which to use? (The Red Herring)
5.4 v2 Support and Restore --> v3 Service Operation
5.4.1 A Service Desk Management Model
5.4.2 Service Desk Organizational Integration with the IT Value Chain
5.4.3 A Case for Knowledge Management
5.4.4 Service Operation Process Flow
5.4.5 Interaction Management
5.4.6 Event Management
5.5 v2 Release and Control
5.6 IT Governance - Thoughts on IT - Business Alignment